Refund policy

Guarantee and Return Policy

Hefei Youvi Trade Co., Ltd is the leading company of nail products in China, which is famous for the variety of products and best customer service. We are dedicated to providing you with products of the best quality, but it might not perform as expected by the time delivered or after using for a while. In such cases, please do not hesitate to contact us and we will be responsible for you.

1.Under what circumstances can you return:

From the day you receive the goods, we provide a 7-day refund policy for the products. If your product is only checked for quality problems, the wrong goods are sent, and the outer packaging is not removed, you can enjoy a refund.

But customized products and discount cards do not support returns.

2.How to return an item?
Youvi is famous for its after-sale service. However, the following information needs to be provided when requesting a return:

1) Defective description:

2) Order number/date:

3) Serial number and warranty code:

4) Product name and quantity:

5) Defective Video or pictures:

Note: Video/video links or pictures must be straight to the point and show the problem clearly.
When defects are found, please inform your sales representative or email us at admin@yvnail.com as early as possible. 

Please wait for a reply from our support team for us to verify the case and follow the instructions you receive from us. Processing is usually completed within 2-3 business days.

Important Notice:
About return address: Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.(Get the specific return address through this mailbox: admin@yvnail.com)

* The original shipping and taxes are not refundable

*Customers need to pay shipping fee when return products

Please make sure you don't include non-Youvi items by accident in your return package. We will not be responsible for sending back those items to you. 

3.How to exchange?

When the product is shipped incorrectly or the product has quality problems, it can be replaced. Personal preference exchanges are not supported.

Please do not throw away anything, including the order's packaging and the packing list inside. Please contact our email admin@yvnail.com as soon as possible. We will contact you within 48 hours to verify the missing products in the order, and reschedule the shipment after confirmation. 

If the product is shipped incorrectly or the product has quality problems, the shipping fee will be paid by us.

4.How long can I get a refund?

We will contact you after receiving the goods and arrange a refund within 3-5 working days.The refund usually arrives in 3~7 working days, and the specific arrival time varies depending on the processing speed of the bank. 

 

If there are any questions, please chat with us online or email us to admin@yvnail.com, thank you.